If there is any damage and error on the product after receipt, the customer can make a change within 3 days after receipt by sending proof of the picture. All shipping redemption costs will be borne by us 100%. Additionally, if the product does not arrive in the promised time or any problems, please contact us immediately at 018-9155244.
1. When and how can I apply for a return?
– If there is any damage and error on the product after receipt, the customer may make a change within 3 days after receipt by sending proof of the picture.
2. Will I be refunded with my shipping fee for returns and refunds?
– Yes, shipping fee paid during your purchase will be refunded if all of your products from the order are being returned and refunded.
However, if only a few of your products from the order needs to be returned and refunded, then the shipping fee paid during your purchase will not be refunded.
3. How long would it take for my refund to be processed?
– All refunds will be initiated the next working day. Credit card payments will be refunded to the respective credit card and it takes around 7-14 working days for processing depending on the banks.
Online payment and Bank transfer payment methods will be refunded to your KICO Wallet!
4. What are the conditions for a return?
You can apply for a return with the following reasons:
- I did not receive the product(s).
- I received incomplete product(s) (e.g. missing items)
- I received the wrong product(s) (e.g. wrong size, wrong colour, different product).
- I received product(s) with physical damage (e.g. dented)