Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Kico Empire Sdn. Bhd. will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days or as soon as possible  after the confirmation.

Please return your purchase to the following address:
Kico Empire Sdn. Bhd.
Lot 3418 (A), Tingkat Bawah,
Gertak Serong, Tendong,
17030 Pasir Mas, Kelantan.


Please contact us at kicowebsite@gmail.com or call 09-719 0654 if you have any questions or doubts.